Maand: oktober 2019

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Download your free copy of Mike Hoogveld’s “The Excellent Customer Journey Experience”

Research indicates that, due to commoditization of products and services, customer experiences in channels and processes are increasingly becoming the distinctive factor in buying decisions, both for consumers and in B2B decision making units. Mike Hoogveld’s bestseller The Excellent Customer Journey Experience describes how you can deploy organisational learning for innovation and continuous improvement, thus […]

CONTINUE READING Download your free copy of Mike Hoogveld’s “The Excellent Customer Journey Experience” 1 min read
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The Circular Economy is here, are you already shifting?

August’s headlines warning us about the engulfing flames of the Amazon and the Arctic circle and the destroying power of hurricane Dorian. Years ago experts have already predicted that there would be an uptake in the amount and intensity of natural disasters. Yes, even by oil companies… Climate change leaves us with many challenges to […]

CONTINUE READING The Circular Economy is here, are you already shifting? 7 min read
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