Download your free copy of Mike Hoogveld’s “The Excellent Customer Journey Experience”

Research indicates that, due to commoditization of products and services, customer experiences in channels and processes are increasingly becoming the distinctive factor in buying decisions, both for consumers and in B2B decision making units. Mike Hoogveld’s bestseller The Excellent Customer Journey Experience describes how you can deploy organisational learning for innovation and continuous improvement, thus creating future-proof customer experiences. The book was nominated for Managementbook of the Year, OOA Book of the Year and the PIM Literature Prize.

As a relation of nlmtd we kindly offer you a free copy and wish you unlimited inspiration! (PDF Version,Epub Version)

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