Service Design
Putting people at the center of our key transitions
We focus on placing people at the heart of the complex transitions organizations face. Using a design approach rooted in design thinking, abstract strategies are turned into tangible, people-centered services.
By thoroughly visualizing both current and future services, from customer experience to underlying processes, we highlight areas of excellence and identify opportunities for improvement. This way, we create change that is both meaningful and practical to implement.
Successful collaborations:
Our
values
At nlmtd, we’re dedicated to leading meaningful transitions. Through service design, we develop solutions with and for people, always considering the broader system. This approach allows us to tackle today’s challenges while focusing on building a sustainable future.
In all the hustle and change, we provide structure and concrete development for a humane society
Our areas of expertise
How we work together to make a difference for your organization
Co-creation and facilitation
We bring people from different disciplines together – through interactive and creative sessions – to collaboratively tackle complex challenges and develop widely supported solutions.
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Design and systems thinking
We combine human-centered design methods with systems thinking to foster sustainable change. This approach links short-term solutions to long-term impact, supporting organizations in preparing for the future.
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Journey mapping and service blueprints
We show how users, processes, and the organization come together within a service. By visualizing pain points and opportunities, we foster shared understanding and guide intentional efforts to create value for both the user and the organization.
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Prototypes and validation
We rapidly turn strategies and concepts into actionable experiments. By learning through hands-on experience, we lower risks, enhance decision-making, and boost the chances of successful implementation.
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Find out more about our work
View our success stories
We are looking for you!
Interested?
Do you have strategic design experience and can lead complex design projects? Become our new service designer!
Get to know us
The opportunities to create a better future for organizations, our society, and the planet are endless. That’s what we believe in. Since the future begins today, we prefer to be direct – no vowels or capital letters, after all, that is why we call ourselves nlmtd.
We are a team of over 110 experts filled with talent and a diverse range of experience from top strategy consultancies, innovative companies, and leading startups. We work globally and have specialists in aviation strategy, innovation, and execution of transformation programs who can make a difference for you.
Carlijn Hutter
Carlijn Hutter
Kim Durieux
Kim Durieux
Tessa Griffioen
Tessa Griffioen
Marieke van Dijk
Marieke van Dijk
Stop by!
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Fred. Roeskestraat 115
1076 EE Amsterdam - +31 851248785
- info@nlmtd.com
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nlmtd B.V.
KVK: 71707867
