{"id":35658,"date":"2025-08-15T09:26:29","date_gmt":"2025-08-15T07:26:29","guid":{"rendered":"https:\/\/nlmtd.com\/?p=35658"},"modified":"2026-02-12T14:17:41","modified_gmt":"2026-02-12T13:17:41","slug":"rethinking-the-workforce-in-travel-transportation","status":"publish","type":"post","link":"https:\/\/nlmtd.com\/en\/inspiration\/rethinking-the-workforce-in-travel-transportation\/","title":{"rendered":"Rethinking the Workforce in Travel &amp; Transportation"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"35658\" class=\"elementor elementor-35658 elementor-35639\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"e-con-top elementor-element elementor-element-49cd3cf e-flex e-con-boxed e-con e-parent\" data-id=\"49cd3cf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3d75bcb e-con-full e-flex e-con e-child\" data-id=\"3d75bcb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-3bd2529 e-con-full e-flex e-con e-child\" data-id=\"3bd2529\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-28f9e45 elementor-widget elementor-widget-image\" data-id=\"28f9e45\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1707\" height=\"1728\" src=\"https:\/\/nlmtd.com\/wp-content\/uploads\/2022\/08\/Manuel-van-Lijf-2-scaled-e1750857638658.jpg\" class=\"attachment-full size-full wp-image-34637\" alt=\"\" srcset=\"https:\/\/nlmtd.com\/wp-content\/uploads\/2022\/08\/Manuel-van-Lijf-2-scaled-e1750857638658.jpg 1707w, https:\/\/nlmtd.com\/wp-content\/uploads\/2022\/08\/Manuel-van-Lijf-2-scaled-e1750857638658-296x300.jpg 296w, https:\/\/nlmtd.com\/wp-content\/uploads\/2022\/08\/Manuel-van-Lijf-2-scaled-e1750857638658-1012x1024.jpg 1012w, https:\/\/nlmtd.com\/wp-content\/uploads\/2022\/08\/Manuel-van-Lijf-2-scaled-e1750857638658-768x777.jpg 768w, https:\/\/nlmtd.com\/wp-content\/uploads\/2022\/08\/Manuel-van-Lijf-2-scaled-e1750857638658-1517x1536.jpg 1517w\" sizes=\"(max-width: 1707px) 100vw, 1707px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-986e351 e-con-full e-flex e-con e-child\" data-id=\"986e351\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-399ec51 elementor-widget elementor-widget-heading\" data-id=\"399ec51\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Manuel van Lijf<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e332c28 elementor-widget elementor-widget-heading\" data-id=\"e332c28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Director &amp; lead Travel &amp; Transportation<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-82d9e2b elementor-widget elementor-widget-text-editor\" data-id=\"82d9e2b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>He has 25 years of experience, primarily in the international aviation sector. At KLM and Dubai Airports, he held roles as Director of Innovation, Head of Product Design, and Global Head of Digital Marketing. At nlmtd, he works with clients such as Schiphol Airport, IAG Group, Miami Airport, and Copenhagen Airport, helping these companies make their operating models more sustainable through innovation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2fa1fe9 elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"2fa1fe9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"mailto:manuel@nlmtd.com\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-65b7759 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"65b7759\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41cd161 elementor-align-left elementor-widget elementor-widget-post-info\" data-id=\"41cd161\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-9725cf6\" itemprop=\"datePublished\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>August 15, 2025<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7db67eb elementor-widget elementor-widget-heading\" data-id=\"7db67eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Share this article<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c3362ff elementor-widget elementor-widget-reycore-social-sharing\" data-id=\"c3362ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"reycore-social-sharing.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"rey-element rey-elSharing\">\n\n\t\t\n\t\t\t<ul class=\"rey-postSocialShare --minimal\">\n\t\t\t\t<li class=\"rey-shareItem--facebook-f\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/nlmtd.com\/en\/inspiration\/rethinking-the-workforce-in-travel-transportation\/\" data-share-props='{\"name\":\"facebook-share\",\"size\":\"width=580,height=296\"}' data-tooltip-text=\"Share on Facebook\" rel=\"noreferrer\" target=\"_blank\" aria-label=\"Share on Facebook\"><svg aria-hidden=\"true\" role=\"img\" id=\"rey-icon-facebook-f-69f473312b575\" class=\"rey-icon rey-icon-facebook-f \" viewbox=\"0 0 320 512\"><path d=\"M279.14 288l14.22-92.66h-88.91v-60.13c0-25.35 12.42-50.06 52.24-50.06h40.42V6.26S260.43 0 225.36 0c-73.22 0-121.08 44.38-121.08 124.72v70.62H22.89V288h81.39v224h100.17V288z\"><\/path><\/svg><\/a><\/li><li class=\"rey-shareItem--twitter\"><a href=\"http:\/\/twitter.com\/share?text=Rethinking+the+Workforce+in+Travel+%26+Transportation&url=https:\/\/nlmtd.com\/en\/inspiration\/rethinking-the-workforce-in-travel-transportation\/\" data-share-props='{\"name\":\"twitter-share\",\"size\":\"width=550,height=235\"}' data-tooltip-text=\"Share on X (Twitter)\" rel=\"noreferrer\" target=\"_blank\" aria-label=\"Share on X (Twitter)\"><svg aria-hidden=\"true\" role=\"img\" id=\"rey-icon-twitter-69f473312b589\" class=\"rey-icon rey-icon-twitter \" viewbox=\"0 0 22 22\"><path d=\"M2,0 C0.895,0 0,0.895 0,2 L0,20 C0,21.105 0.895,22 2,22 L20,22 C21.105,22 22,21.105 22,20 L22,2 C22,0.895 21.105,0 20,0 L2,0 Z M4.6484375,5 L9.259766,5 L11.951172,8.847656 L15.28125,5 L16.732422,5 L12.603516,9.78125 L17.654297,17 L13.042969,17 L10.056641,12.730469 L6.369141,17 L4.8945312,17 L9.400391,11.794922 L4.6484375,5 Z M6.878906,6.183594 L13.632812,15.810547 L15.421875,15.810547 L8.666016,6.183594 L6.878906,6.183594 Z\"><\/path><\/svg><\/a><\/li><li class=\"rey-shareItem--linkedin\"><a href=\"http:\/\/www.linkedin.com\/shareArticle?mini=true&url=https:\/\/nlmtd.com\/en\/inspiration\/rethinking-the-workforce-in-travel-transportation\/&title=Rethinking+the+Workforce+in+Travel+%26+Transportation\" data-share-props='{\"name\":\"linkedin-share\",\"size\":\"width=930,height=720\"}' data-tooltip-text=\"Share on LinkedIn\" rel=\"noreferrer\" target=\"_blank\" aria-label=\"Share on LinkedIn\"><svg aria-hidden=\"true\" role=\"img\" id=\"rey-icon-linkedin-69f473312b594\" class=\"rey-icon rey-icon-linkedin \" viewbox=\"0 0 448 512\"><path d=\"M416 32H31.9C14.3 32 0 46.5 0 64.3v383.4C0 465.5 14.3 480 31.9 480H416c17.6 0 32-14.5 32-32.3V64.3c0-17.8-14.4-32.3-32-32.3zM135.4 416H69V202.2h66.5V416zm-33.2-243c-21.3 0-38.5-17.3-38.5-38.5S80.9 96 102.2 96c21.2 0 38.5 17.3 38.5 38.5 0 21.3-17.2 38.5-38.5 38.5zm282.1 243h-66.4V312c0-24.8-.5-56.7-34.5-56.7-34.6 0-39.9 27-39.9 54.9V416h-66.4V202.2h63.7v29.2h.9c8.9-16.8 30.6-34.5 62.9-34.5 67.2 0 79.7 44.3 79.7 101.9V416z\"><\/path><\/svg><\/a><\/li><li class=\"rey-shareItem--pinterest-p\"><a href=\"http:\/\/pinterest.com\/pin\/create\/button\/?url=https:\/\/nlmtd.com\/en\/inspiration\/rethinking-the-workforce-in-travel-transportation\/&description=Rethinking+the+Workforce+in+Travel+%26+Transportation\" data-share-props='{\"name\":\"pinterest-share\",\"size\":\"width=490,height=530\"}' data-tooltip-text=\"Share on Pinterest\" rel=\"noreferrer\" target=\"_blank\" aria-label=\"Share on Pinterest\"><svg aria-hidden=\"true\" role=\"img\" id=\"rey-icon-pinterest-p-69f473312b59f\" class=\"rey-icon rey-icon-pinterest-p \" viewbox=\"0 0 384 512\"><path d=\"M204 6.5C101.4 6.5 0 74.9 0 185.6 0 256 39.6 296 63.6 296c9.9 0 15.6-27.6 15.6-35.4 0-9.3-23.7-29.1-23.7-67.8 0-80.4 61.2-137.4 140.4-137.4 68.1 0 118.5 38.7 118.5 109.8 0 53.1-21.3 152.7-90.3 152.7-24.9 0-46.2-18-46.2-43.8 0-37.8 26.4-74.4 26.4-113.4 0-66.2-93.9-54.2-93.9 25.8 0 16.8 2.1 35.4 9.6 50.7-13.8 59.4-42 147.9-42 209.1 0 18.9 2.7 37.5 4.5 56.4 3.4 3.8 1.7 3.4 6.9 1.5 50.4-69 48.6-82.5 71.4-172.8 12.3 23.4 44.1 36 69.3 36 106.2 0 153.9-103.5 153.9-196.8C384 71.3 298.2 6.5 204 6.5z\"><\/path><\/svg><\/a><\/li><li class=\"rey-shareItem--mail\"><a href=\"mailto:?body=https:\/\/nlmtd.com\/en\/inspiration\/rethinking-the-workforce-in-travel-transportation\/\"  data-tooltip-text=\"Mail\" rel=\"noreferrer\" target=\"_blank\" aria-label=\"Mail\"><svg aria-hidden=\"true\" role=\"img\" id=\"rey-icon-envelope-69f473312b5a7\" class=\"rey-icon rey-icon-envelope \" viewbox=\"0 0 32 32\"><path d=\"M28,5H4C1.791,5,0,6.792,0,9v13c0,2.209,1.791,4,4,4h24c2.209,0,4-1.791,4-4V9  C32,6.792,30.209,5,28,5z M2,10.25l6.999,5.25L2,20.75V10.25z M30,22c0,1.104-0.898,2-2,2H4c-1.103,0-2-0.896-2-2l7.832-5.875  l4.368,3.277c0.533,0.398,1.166,0.6,1.8,0.6c0.633,0,1.266-0.201,1.799-0.6l4.369-3.277L30,22L30,22z M30,20.75l-7-5.25l7-5.25  V20.75z M17.199,18.602c-0.349,0.262-0.763,0.4-1.199,0.4c-0.436,0-0.851-0.139-1.2-0.4L10.665,15.5l-0.833-0.625L2,9.001V9  c0-1.103,0.897-2,2-2h24c1.102,0,2,0.897,2,2L17.199,18.602z\"><\/path><\/svg><\/a><\/li>\t\t\t<\/ul>\n\t\t\t<!-- .rey-postSocialShare -->\n\n\t\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d6c652d e-con-full e-flex e-con e-child\" data-id=\"d6c652d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-702880c elementor-widget elementor-widget-heading\" data-id=\"702880c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Consolidated Insights from TNW Conference Round Table  organized by nlmtd<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-762fce3 elementor-widget elementor-widget-heading\" data-id=\"762fce3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">The Workforce Shift: Urgent, Complex, and Unavoidable <\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b82856 elementor-widget elementor-widget-text-editor\" data-id=\"3b82856\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">The Travel &amp; Transportation (T&amp;T) sector is facing one of its most pressing transformations yet: the urgent need to reshape how work gets done and who is doing it. Companies are contending with intensifying workforce shortages, shifting employee expectations, technological acceleration, and strategic ambitions that demand more agility than ever before.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Operational and specialist roles remain unfilled. Innovation projects stall for lack of know-how. Teams stretch thin, and burnout looms. Meanwhile, digital transformation demands an entirely new skillset\u2014while experienced professionals near retirement and take decades of knowledge with them.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">This is not a siloed HR issue. It\u2019s a sector-wide challenge with direct implications for business continuity, customer satisfaction, and future growth.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">That\u2019s why, at the TNW Conference, leaders and experts from across the T&amp;T sector gathered to do more than share frustrations\u2014they came together to share those hard earned experiences from the front lines. What followed was a lively and practical exchange of what works, what doesn\u2019t, and what\u2019s needed now. This article distills those insights into six key themes for future-focused workforce development.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">If you&#8217;re building the future of work in Travel &amp; Transportation\u2014this is your guide.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e448e6e elementor-widget elementor-widget-heading\" data-id=\"e448e6e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">1. Make the Job Worth Having<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d809df elementor-widget elementor-widget-heading\" data-id=\"6d809df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Talent Availability &amp; Job Attractiveness<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d574612 elementor-widget elementor-widget-text-editor\" data-id=\"d574612\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW8200587 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW8200587 BCX8\">Across the board, companies are finding it difficult to attract and retain staff in operational and technical roles. Physical strain, high turnover, and unattractive conditions are common barriers. These roles are essential to daily operations, yet often undervalued or <\/span><span class=\"NormalTextRun SCXW8200587 BCX8\">misunderstood. Organizations are tackling this by improving work conditions, redesigning roles for sustainability, and making sure employees understand the purpose and value of their contribution. Recognition, mobility, and modern onboarding processes are becoming powerful tools to reframe what makes a job worth staying for.<\/span><\/span><span class=\"EOP SCXW8200587 BCX8\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-640c81b elementor-widget elementor-widget-heading\" data-id=\"640c81b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">2. Build a Culture Where Learning Never Stops<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36d742d elementor-widget elementor-widget-heading\" data-id=\"36d742d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Skills Mismatch &amp; Learning Culture<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dff8c75 elementor-widget elementor-widget-text-editor\" data-id=\"dff8c75\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW28737883 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW28737883 BCX8\">As job requirements shift rapidly with digital and data-driven tools, many organizations face a growing gap between current employee skills and future business needs. Static training is no longer sufficient. Instead, learning must become an integrated, continuous experience. Forward-thinking companies are investing in internal academies, experiential learning, and AI-enabled microlearning formats. Learning is no longer a department\u2014it\u2019s a shared mindset that spans all roles and levels.<\/span><\/span><span class=\"EOP SCXW28737883 BCX8\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-27ab960 elementor-widget elementor-widget-heading\" data-id=\"27ab960\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">3. Capture Wisdom Before It Walks Out the Door<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-01a75b8 elementor-widget elementor-widget-heading\" data-id=\"01a75b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Knowledge Retention &amp; Aging Workforce<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ebacfa3 elementor-widget elementor-widget-text-editor\" data-id=\"ebacfa3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW77070752 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW77070752 BCX8\">As experienced professionals approach retirement, the T&amp;T sector faces the challenge of preserving institutional knowledge. Much of this expertise is undocumented, and hard to replace. To prevent critical know-how from being lost, organizations are setting up mentorship programs, facilitating intergenerational learning, and rethinking senior roles to include coaching responsibilities. Capturing the legacy of skilled workers is essential to avoid repeating mistakes and maintain service continuity.<\/span><\/span><span class=\"EOP SCXW77070752 BCX8\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e71a9a3 elementor-widget elementor-widget-heading\" data-id=\"e71a9a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">4. Let Managers Lead the Change<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a6790bb elementor-widget elementor-widget-heading\" data-id=\"a6790bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Leadership &amp; Middle Management Engagement<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-32c4c81 elementor-widget elementor-widget-text-editor\" data-id=\"32c4c81\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW167876454 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW167876454 BCX8\">Middle managers are crucial to translating strategy into action\u2014but they\u2019re often overloaded and under-supported. Many great initiatives stall at this level, not due to resistance, but due to lack of clarity or capacity. Organizations are re-engaging this layer by involving them in planning processes, aligning development programs with leadership <\/span><span class=\"NormalTextRun SCXW167876454 BCX8\">needs, and promoting trust-based, participatory leadership styles. Managers who are empowered and inspired become catalysts for transformation.<\/span><\/span><span class=\"EOP SCXW167876454 BCX8\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-df81b74 elementor-widget elementor-widget-heading\" data-id=\"df81b74\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">5. Break the Silos, Build the Culture<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e91218 elementor-widget elementor-widget-heading\" data-id=\"5e91218\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Culture, Collaboration &amp; Change Readiness<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-00bddc9 elementor-widget elementor-widget-text-editor\" data-id=\"00bddc9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW100265356 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW100265356 BCX8\">Innovation depends as much on collaboration as it does on technology. Many T&amp;T organizations are still battling silos\u2014between departments, functions, or even legacy mindsets. Culture change takes intentional effort. Leaders are experimenting with cross-functional teams, external hires to challenge the status quo, and storytelling to make transformation tangible. When people feel part of something bigger, change feels less like a threat and more like an opportunity.<\/span><\/span><span class=\"EOP SCXW100265356 BCX8\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-365c2d7 elementor-widget elementor-widget-heading\" data-id=\"365c2d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">6. Use Tech to Empower, Not Overwhelm<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cc707b elementor-widget elementor-widget-heading\" data-id=\"5cc707b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Data Literacy &amp; Smart Use of Technology<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-80e19f7 elementor-widget elementor-widget-text-editor\" data-id=\"80e19f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW190945313 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW190945313 BCX8\">There\u2019s plenty of tech in T&amp;T\u2014but not always the skills or confidence to use it effectively. Many employees feel disconnected from the systems meant to support them. That\u2019s why organizations are going back to basics: training employees to read and act on data, applying workforce analytics meaningfully, and designing tools that enhance, rather than complicate, work. It\u2019s not just about digital adoption\u2014it\u2019s about building digital fluency at every level.<\/span><\/span><span class=\"EOP SCXW190945313 BCX8\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-730b52f elementor-widget elementor-widget-heading\" data-id=\"730b52f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Final Thought: It Starts with People <\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e158e7e elementor-widget elementor-widget-text-editor\" data-id=\"e158e7e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">Let\u2019s be honest: no organization ever transformed by installing software alone. The true lever for change? People. The ones driving buses, building schedules, maintaining assets, solving customer issues, and leading teams through uncertainty. They\u2019re the heartbeat of every T&amp;T company\u2014and the ones who\u2019ll carry transformation on their shoulders.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">That means strategy has to be more than a slide deck. It has to resonate with the day-to-day reality of work. From better onboarding to smarter learning to authentic leadership, the path forward is not just about new tools but better support, better conversations, and better work cultures.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Imagine a sector where operational jobs are both respected and rewarding. Where learning is fluid and fun. Where middle managers are transformation champions, not bottlenecks. That future is within reach\u2014but only if we make it easy for people to grow, adapt, and feel part of the journey.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">The T&amp;T workforce is evolving. And with the right focus, it can become one of the sector\u2019s greatest assets\u2014not its biggest constraint.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"e-con-top elementor-element elementor-element-9df9197 e-flex e-con-boxed e-con e-parent\" data-id=\"9df9197\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Manuel van Lijf Director &amp; lead Travel &amp; Transportation He has 25 years of experience, primarily in the international aviation sector. At KLM and Dubai Airports, he held roles as Director of Innovation, Head of Product Design, and Global Head of Digital Marketing. At nlmtd, he works with clients such as Schiphol Airport, IAG Group, [&hellip;]<\/p>\n","protected":false},"author":51,"featured_media":36286,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[63],"tags":[476,353,447,477,354,355,349,305,449,450,479,475,478],"class_list":["post-35658","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-inspiration","tag-airports","tag-ecosystems","tag-expertise-en","tag-future-of-work","tag-future-proof","tag-impact-en","tag-innovation","tag-koers","tag-koers-en","tag-ontwikkeling-en","tag-tnw-conference","tag-travel-transportation","tag-workforce"],"acf":[],"_links":{"self":[{"href":"https:\/\/nlmtd.com\/en\/wp-json\/wp\/v2\/posts\/35658","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nlmtd.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/nlmtd.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/nlmtd.com\/en\/wp-json\/wp\/v2\/users\/51"}],"replies":[{"embeddable":true,"href":"https:\/\/nlmtd.com\/en\/wp-json\/wp\/v2\/comments?post=35658"}],"version-history":[{"count":27,"href":"https:\/\/nlmtd.com\/en\/wp-json\/wp\/v2\/posts\/35658\/revisions"}],"predecessor-version":[{"id":44428,"href":"https:\/\/nlmtd.com\/en\/wp-json\/wp\/v2\/posts\/35658\/revisions\/44428"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/nlmtd.com\/en\/wp-json\/wp\/v2\/media\/36286"}],"wp:attachment":[{"href":"https:\/\/nlmtd.com\/en\/wp-json\/wp\/v2\/media?parent=35658"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/nlmtd.com\/en\/wp-json\/wp\/v2\/categories?post=35658"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/nlmtd.com\/en\/wp-json\/wp\/v2\/tags?post=35658"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}